Family violence is a serious issue that can have a devastating impact on victims. It can cause physical, emotional, and financial harm and make living a normal life difficult.

Everyone deserves to feel safe and supported, regardless of their circumstances. This policy is designed to provide practical assistance and emotional support to customers struggling with family violence.

Learning from failure, is what makes a business successful? I think so, but it is sometimes hard to keep going when things aren’t going your way.

‘Life was never meant to be easy’… I want to kill the person who said that because it goes through my mind when things are not going my way and can derail my progress.

90% of businesses that fail do so because they run out of cash. Of the 90%, 60% of them are profitable businesses, meaning they didn’t get paid for their work. 

We see many businesses that are profitable on paper but have no money in the bank, the sad part is they come to us for debt collection as a last resort.

What do you do once your tenant does a runner?

Read on to find out what happened when a client came to us with this problem. 

There was an excellent outcome

Cash Flow is king, if you are in business this is a statement you would have heard before and particularly one of my late father Ralph Briotti’s favourite sayings, along with, look after the pennies and the pounds will look after themselves.

I know this is a cliche right back from the eighties and the famous book Seven Habits of Highly Successful People, but for some reason, each turn I take at the moment seems to have an element of importance that keep getting pushed to the side.

There is a time and place for taking a person who owes money to the court and it is often the first question we are asked by prospective clients. The court process is highly emotive for someone who is owed money and often seen as the best way to get it back… or is it?

We have made a lot of changes to our software over the past few months to improve our customer experience. Working on the software is where my vision for the company lies, and I believe we have a great opportunity to affect many businesses this way.

As entrepreneurs, we are being challenged constantly by what seems to normal people the unbearable. The truth is, we ask to be challenged by the very nature of who we are. Have gratitude for all that you have and all that you will receive.

Are you looking for debt collection services in and around the Mandurah area? BCA Debt has assisted thousands of large and small businesses around Australia to recoup outstanding money and provide services in the Mandurah and surrounding areas.

Are you having disputes with customers over money they owe you or late payers who are stifling your cash flow? We understand how frustrating this can be; we have worked with many clients over the years who have lost money when it could have been avoided.

Often when work is completed sending your invoice is the last thing on your mind, but actually, it should be on your mind all through the job, if you are billing for hours keeping good records as you go can help make the invoicing process a lot easier.

Getting paid for the job you have done is your customer appreciating the work you have done, getting paid quickly by your customer is the ultimate compliment. So how do you make sure you get paid quickly? 

This may sound like a pretty simple question, but honestly, it is a very confusing event when this happens to your debtor.

When a customer goes into receivership or administration, or even just has another larger creditor pursuing them for money owed. SME's like yourself can often find themselves at the end of a long queue waiting to be paid.

When you are taking on new customers are you setting the standard, and do they know your rules and how you intend to provide your goods and or services?

Anytime your business does a job on an invoice for goods or services you provide to customers and they take their time in paying you,they effectively have your money in their bank account.

Over the years this has been a contentious issue here at BCA Debt.  The reason is that when a business charges a customer for a missed appointment, they usually refuse to pay and end up in all sorts of arguments.

Understandably if you are running a business and you set aside time for a customer or patient for a consultation and they do not turn up you have lost time and money. 

Let’s face it one of the first things you think of when you go into business is not who is going to follow up on late payers and manage the list of debtors. The reality is that this role is largely one of the most important and usually ends up being the last thing on the list and mostly ends up on the list because there is a problem.

In 2015 we were approached by an earthmoving company that had done some work for a builder. The total value of the work done was just under $6,500.

Due to the nature of our business, we often have to tell ‘bad luck’ stories of clients to help prevent others suffering the same fate. Today is a good news story though.It has nothing to do with luck and everything to do with preparation.

It’s always pleasing when a client places a big order but once the goods are delivered and the sale becomes a debt, that big order can turn into a big problem.

Recently we had a client ring with an interesting question which I would like to share. This client runs an engineering company and had done some modifications on a vehicle. The customer had some issues with the modifications.

Did you know that you can get one free credit score per year? What’s a credit score I hear you say? It’s the score that financial institutions use to access your creditworthiness when applying for loans or such.

We had a client asking if they could put a caveat on their debtor’s house as a means of recouping their debt. I did some investigating into this for them and found that placing a caveat on someone’s house is not a simple process.

Here at BCA Debt, we're often asked to collect debts on behalf of tradespeople. Unfortunately, it's an area that is fraught with misunderstandings that often leave the tradespeople out of pocket.

Smart business people know that a sale is not a sale until they are paid, smart business people also know it is not always possible to be paid right at the time of the sale or when an order is placed and the smart thing to do is to give their customers time to pay or 'put it on the books' rather than lose that sale.

No matter how frustrated we get at the people who owe us money, when it comes to debt collection you must be careful you do not defame your debtor.

I am always on the lookout for good resource to help people with their finances and businesses in general and just lately I have found myself repeatedly going to a government website called Money Smart.

I am not sure if many businesses realise there have been changes to the privacy laws and these changes affect everyone in business who collects information from their customers.

It's just unbelievable how much the debt collection industry has changed and now there are more changes about to happen in the Credit Providers arena. As of the 14 March 2014 new laws will come in that will change the way credit is given to consumers.

These are debts that have to reach the statutory limitation period.  This means that the debt has reached an age where it is no longer legal to pursue. Each state of Australia has a period of time where a debt can be pursued, and has legislation in place that outlines what happens when the limitation period has expired.